Customer support
Something not right, or a question about a payment? Talk to a real person, not a ticket queue.
How to reach us
Email help@letsmockandroll.com and we'll get back to you within one working day. We're open Monday to Friday, 9am to 5pm UK time.
If it's about a specific payment, include the reference from your payment page or receipt. That's the quickest way for us to find it.
What we can help with
- A charge on your card or bank statement you don't recognise
- Copies of invoices and VAT receipts
- Changing the card your monthly plan is billed to
- Changing plan, pausing or cancelling your monthly fee
- Refund requests
- Website changes, edits and hosting questions
- Anything about your free mock-up
Payments, plans and cancelling
Websites are a one-off setup fee plus a monthly fee. The monthly fee covers hosting, upkeep and the support you're using right now. VAT is added at the going UK rate.
There's no long tie-in. Email us and we'll cancel your monthly plan from the end of your current billing month. Full details are in our terms of service.
Manage your billing
You can view your invoices, update your card details and manage your monthly plan yourself in our secure billing portal. No need to wait on us.
Who you're dealing with
Mock & Roll is a trading name of IOL Marketing Ltd, registered in England and Wales, company number 08204777. Registered office: 6 Holywell Road, Alford, Lincolnshire, England, LN13 9BB. Payments will appear as MOCKANDROLL on your statement.